FAQ

GENERAL

Yes, you can just sign up with us as a vendor through our website but to apply as a rider you must call or whatsapp us at (+60) 13 – 231 1038.

Our vendors sometimes provide coupons on their pages on the website. You can check them out to see if they have any current promotions.

Coupon codes are available on vendor’s page. Copy the code and paste it on the COUPON APPLY box when you proceed to checkout.

Make sure you are located within area of Bandar Sri Damansara only and please turn on your GPS location in the settings.

ORDER

  1. Let us know us where and when you would like your laundry picked up.
  2. Our team will get in touch with you to through your preferred channel to confirm your booking details.
  3. Our reliable valets will drop in at said time and location to collect your laundry, have them cleaned and get it back to you in no time at all! 

To track your order, sign in to the website, go to https://www.laundrobot.com.my/my-account/orders/ and click view button or order ID to view your order details and status.

Please note once an order is placed, you are unable to make changes, additions or cancellations on the order. Please get in touch at contact@laundrobot.com.my for further advice.

Unfortunately, we do not take orders over the phone and all orders must be placed through our website. If you need some help with the ordering process, please contact us at contact@laundrobot.com.my or call (+60) 13 – 231 1038.

Yes, but same day delivery will cost more than next day delivery. The price will be automatically calculated before you proceed to checkout.

PAYMENT

Our preferred method of payment is via FPX and Credit/Debit Card. Laundrobot uses a secure payment gateway by toyyibPay.

Sorry but currently COD isn’t available for our service.

Sorry but we don’t offer refund request at the moment but you can suggest this to our support team through contact us page.

Our prices are based on flat rate set by vendor including SST and admin fee.

The admin fee covers the cost of domain, hosting and website maintenance.

SHIPPING

Yes, we provide pick-up and delivery for the people who live in the area of Bandar Sri Damansara. Place your order on our website and pick the schedule for your desired time.

Once you made your payment for your order, our rider will come to pick your clothes and assign you the specified laundry bag.

We will charge the shipping based on the distance between customer’s location and vendor which also includes pickup and dropoff charge rate.

Our delivery charges are high because they already include both delivery and pickup charges.

For now we only cover areas in Bandar Sri Damansara only.

STILL HAVE A QUESTION?